|
Sovereign Estates Mission Statement |
|
Sovereign Estates undertake to comply fully with the following duties and standards when managing residential properties |
| Contractual Obligation |
| To agree in writing , the terms of engagement to manage a clients property, in as detailed a form as is reasonably possible, make clear the fee structure and the categories of other services for which additional fees may be charged.
|
| |
| To manage the clients property in compliance with all current applicable legislation, terms of leases, contract documentation and good business practice.
|
| |
| To provide cost effective a service as is reasonably possible within the constraints of prudent and planned maintenance and ensure that any contractors used are supervised and regularly monitored.
|
| |
| To ensure that proper insurance is in place to provide cover for buildings and equipment in accordance with the terms of the lease or other terms and to provide details thereof as may be required by lessees, tenants or their representatives.
|
| |
| Financial |
| |
| To ensure that clients money is kept separate from office accounts at all times and that client accounts can be individually identified. Funds in any one clients account will not be used to finance any other client's property. Clients' funds shall be held in a recognised bank or building society in a clearly designated 'Client Account'.
|
| |
| To ensure that clients' money is properly and regularly accounted for and that any funds or monies required for specific future works are placed on deposit in an appropriate interest-bearing account to earn interest to the credit of that account.
|
| |
| To keep detailed records of all transactions relating to the client's property with all expenditure made from the client's account suitably authorised.
|
| |
| To ensure that annual or other required periodic accounting is carried out promptly, ensuring adequate supporting information is provided or available for inspection.
|
| |
| To concertedly endeavor, where so required, to provide all necessary information for the audit of any end-of-period accounts so that the audit can be carried out without delay.
|
| |
| Standards |
| |
| To extend courteous and professional service to lessees and tenants. As far as is possible to ensure that, in all their dealings, there is no bias and that all are treated equally.
|
| |
| To maintain adequate records of all leases and tenancies and deal expeditiously with enquiries, particularly where information is required to assist in a sale.
|
| |
| To be aware, as far as is reasonably possible, of the terms of leases and tenancies applicable to the property concerned and the effect of legislation and any other relevant documentation, and to deal with the lessees and tenants both in the spirit of the legal requirements as well as in the letter of the law.
|
| |
| To ensure that procedures are in place to deal with repairs within an appropriate time scale having regard to the urgency of the matter and the availability of funds.
|
| |
| To manage the premises by enforcing covenants for the common good, fairly and without favour.
|
| |
| To disclose in writing to relevant parties any existing conflict of interest, or any circumstances which are in future likely to give rise to a conflict of interest.
|
| |
| To declare any interest in any contractor or business employed to provide services at the property that may be associated with Sovereign Estates.
|
| |
| To at all times place the fullest emphasis on any matter relating to health and safety and environmental legislation, bringing to the urgent attention of landlords and/or tenants any areas of concern.
|
| |
| To use our best endeavours, both in the interests of landlords and tenants, to avoid disputes by mediating and negotiating with all relevant parties.
|
| |
